Penalty Services is here to help you with your Penalty Fare Notice. When you feel you may have been given a penalty in error or there is a problem with your penalty, you can use your right to appeal using our appeals service. Penalty Services offers an impartial and independent service for all of our customers.
Make an Appeal
Follow a step by step process to make an Appeal for your Penalty Fare Notice. You can also use this page to track the status of your Appeal.
Penalty Services offers an Independent Appeals Service. Because Penalty Fares are the reverse of the standard “Innocent until proven guilty” justice system, a way of making appeals against penalty notices must be available to people that have received notices. All appeals are assessed using a code of practice approved by the Department for Transport and anyone wishing to appeal must do so within 21 days of receiving a Penalty Fare Notice and must include all relevant information needed for assessing their appeal.
Penalty Services operates with:
A clear criteria for hearing appeals
A consistent approach by appropriately trained staff
Access to all the information needed to assess each appeal